Getting Started

Cannot find your digital download? Please check you confirmation email as it will have download button with the PDF. Also please check your junk and spam folders to be sure. If you still have not recieved it create a support ticket here.

How long will it take for your Physical Guide to arrive?

UK - Delivered within 7 working days

Europe - Delivered within 10 working days

USA - Delivered within 15 working days

est of the World - Delivered within 15 working days

Not receiving your weekly video emails?

You can now access all the videos in the AFLETE App. Just login with the email and password you created when purchasing the guides.

How long should I warm up or cool down? Please allow 5 to 10 minutes for warm up and cool down, pick a couple of the exercises and complete for around 20 reps per move or until warm.

How do I do the workouts?

There are 3 workouts per week, you complete one page per day and has the option to add in extra workouts by using the additional workouts at the back of the guide. Before you begin take a moment to decide which fitness level you would like to start with, beginner, intermediate or hardcore and perform the reps and sets as written. Your fitness levels will improve quickly so if it feels like you can do more change your fitness level to the next level up.

How do I workout the reps?

The reps are written in total for whole body movements but if you are performing a move which requires one leg / one arm then it is those reps for each side, not split.

How much cardio should I be doing alongside?

I recommend a 20 to 30 minute walk each day, add some water bottles or weights to your backpack if you want to increase intensity. I would also recommend classes such as boxing, spinning, Les Mils, Zumba or Running once or twice a week.

How long before I notice results?

You should notice fitness changes within two weeks but opt for physical changes by 3 to 6 weeks.

How do i track my progress?

I recommend taking a photo every Monday morning in the same clothes and using a measuring tape to see actual measured changes. For more information on this check your guide.

How do I find the private Facebook group?

ust type GetGorgeous into Facebook and I will accept you into the group.

For any other questions please feel free to contact me directly in the Facebook group, thank you for joining and let's get you feeling GORGEOUS!

Can I change my delivery address?

We will unfortunately not be able to make any amendments to your address after your order has been made. Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

I entered the wrong address?

We will unfortunately not be able to make any amendments to your address after your order has been made. Please double check your address when completing your order. Your item will be delivered to the address you enter and you will be responsible for retrieving the order.

Can I have my parcel redirected to a different address?

For your security we aren't able to change the address your order is being sent to. Don't worry – if you're not in when a delivery is attempted our carrier will leave a card advising how to arrange a redelivery or where you can pick up your parcel.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after your order has been made. Please double check the items when completing your order.

My email already exists but I don’t know the password

You can reset your password here > here

I don’t remember my login, what do I do?

Your login is the email you used if you have previously purchased anything from us or if you have used our AFLETE app. Try signing up again with your email to know if you have used that email before. If you need to reset your password, see previous FAQs.

If you still have issues please get in touch at team@aflete.com

My card keeps getting declined

In most cases, your card being declined is due to your bank rejecting the payment. This is because they may not recognise the influencer's domain. Try using a new card or ring your bank to tell them that you are making the transaction and then try again.

App Support

How do I reset my workout progress?

You can reset each workout individually in the app. Go to the completed workout and click the restart button on the top right.

I don’t have access to my order on the app

First, please make sure you are logged in with the exact same email as you used when purchasing the guide. This is the same email where you received your confirmation email.

Please double check this as in most cases people use a different email address to buy and another to sign up to the app.

If you still can’t see your order, please get in touch with our support including your payment confirmation so that we can resolve this issue for you.

How do I reset my password?

Click the "reset your password" button on the login section of the app.

What is my login?

Your login is the same as the one you used when completing an order on one of our influencer websites. If you downloaded the app it is the login you used to sign up with.

Refunds & Returns

I don’t like my product, can I get a refund?

DIGITAL PRODUCTS

When you purchase any guide or digital product, you agree to no refunds as stated on the website. This is because the content is delivered instantly to the buyer and can be seen by the buyer.

Refunds can only be given in the following circumstances:

  • If there was a technical issue and we can see that the content was never received by the buyer.
  • If the transaction was not a genuine transaction (card fraud etc.)
  • If there was a duplicate order or payment.

PHYSICAL PRODUCTS

There are no refunds or exchanges on physical products including all resistance bands and barbell pads. This is due to the product being a limited release where all sales are final, as stated on the site.

Refunds can only be given in the following circumstances:

  • If the item is faulty.
  • If the transaction was not a genuine transaction (card fraud etc)
  • If there was a duplicate order or payment.

This is in accordance with the GOV UK rules and can be seen here > https://www.gov.uk/online-and-distance-selling-for-businesses As the items fall under £42 it falls under the exceptions rule.